Find My Child Experience Concept

Find My Child Experience Concept

"Find My Child" - A feature for amusement park apps to help locate missing parties

Brief

While visiting Great America a few times recently (I have a season pass), I noticed a problem that had happened more than a few times. That problem was children being seperated from their parents or guardians. I took this as an opportunity to concept an experience for reconnecting missing parties at amusement parks. In starting this project, I gave myself a constraint to design towards; that a mobile app for the park would be installed on visitors and employees devices at the park. I then gave myself a time limit of one week to come up with a solution for this problem.


Goal

Create an experience within the parks mobile app that will allow visiting parents to reconnect with their lost child.


Initial Thinking

With the application being installed on visitors and employees mobile devices, this creates a virtual network within the park. We can leverage this to help locate the missing child. This can be done by using some existing services found on almost every mobile device today.

Camera - capturing image of child

Input - name/nickname

Location - Google Maps, GPS, Directions - shows location of child or route to missing child

Phone - Direct call to adult who has found missing child

Audio/Video - parents can record comforting audio message for child to hear while parents are enroute to location


Problem Situation

I’ve lost sight of my child at Great America, near the “Swing Swing Swing” ride. How do I find him if he has no phone? I need to tell someone that he is missing so that he can be found. Is there someone I can call? This is an urgent matter.


Solution

Create awareness around the missing child within Great America, so that other adults can assist in reuniting the parent and child.


User Stories

“I have lost my child”

As a visitor with a child, I am walking near the “Swing Swing Swing” ride and notice I have lost sight/contact with my child. I became frantic. I access my mobile device, open the Great America application and press the “Find My Child” icon. The app sees my location inside the park. I enter my childs name and upload a picture I have saved locally on my device. I press send and the message is sent to all other visitors/employees in the park. I then wait for a response from my beacon message. A few minutes later, I receive a notification and am prompted to follow the map directions to where my child has been located. I press the “On My Way” icon and then call the phone number attached to the message to let the adult and my child know that I am enroute.

“I have found a child”

As a visitor, I am walking through Great America near the “Taxi Jam” ride and come across a child in distress. He has lost sight of his father, who is here at the park. I access my mobile device, open up the Great America application and press the “Find My Child” icon. The apps sees my location inside the park. I enter in the childs name and take his picture. I press send and the message is sent to all other visitors/employees in the park. I then wait for a response from my beacon message. A few minutes later, I receive a notification and phone call, stating that the parents of the child are enroute to the Swing Swing Swing ride.


Personas

Me: I am a single father with a 5 year old named Timmy. We come to the park a few times a year.

Timmy: I am a 5 year old and I’m curious about the world. I love the Yankees and roller coasters.

Mike (park visitor): I am a father of three and enjoy spending time with my family.


Additional notes

I feel it’s important that the child remain in the location in which they were found, and wait for the parents/guardians to arrive, as the child may be distraught. This also gives the guardian a feeling of “action”, that they are actively doing something to locate the child.

Visual design should be created with an urgent matter in mind. Clear, concise icons and wording. Easy to guide through, as users may be in a slight state of agitation/urgency.


Initial Exploration


User Flow

"I have lost my child"

I open the application and pressed the icon for the “Find My Child” feature. I tap the Name Entry field and input the missing childs name. The map already has a pin of where I am. I input Timmy’s name.

I tap the “Child Picture” icon and add a picture of Timmy from my photo library. I tap the “Child Description” field and add a description of Timmy.

I make sure everything is correct on screen and hit “Send”. I see a toast notification, confirming that I’ve sent my Beacon out to other people in the park. My contact information is included in the Beacon so park visitors can easily contact me with any information on Timmy’s whereabouts.

Mike receives Beacon in a rich notification and taps “Submit Location”, as he has a line of sight to Timmy. Mike has located Timmy, and submitted their location to me.

I receive a response Beacon in a rich notification and tap “On My Way” to notify Timmy and Mike I am enroute. Upon tapping, it then opens up the application. I see a pin on the map, showing the location of Timmy and the shortest route mapped and a Navigation button for turn-by-turn directions, leveraging the Google Maps API. 

I tap the “Call” button to call Mike and Timmy to confirm their location. On my call with Mike, I confirm a location to meet with Timmy. I hang up and am brought back to the application. I tap the “Navigation” button and am given step-by-step directions to where Timmy and Mike are located. Minutes later, I am reunited with Timmy.